This course equips you with essential skills
to thrive in any career, even in chaotic and unpredictable environments.
This is why this course is a pre-requisite for fieldX featured micro-internships at live event. It combines a business and customer service mindset to recognize excellence in effective customer service skills and coachable qualities.
What you will learn
- The combination of a business and customer service mindset
- Effective customer service skills
- Coachable qualities and behaviors
- Essential communication terminology and skills
- Effective teamwork skills and characteristics
- A strategic mindset for decision-making
- Self-awareness and mindfulness techniques
- Situational awareness and the 10 and 5 rule
- Empathy and its positive impact on guest relations
- Problem-solving techniques and steps
- Prioritization and managing expectations for effective problem-solving
- How to translate problem-solving processes to different settings
- Results-oriented mindset and evaluation of results
This Course Includes:
- 23 interactive micro-lessons
- 1 Article
- 1 Micro-Assignment
- Digital Badge
Types of micro-internship roles
- Event Coordinator
- Brand Ambassador
- Talent Coordinator
- Social Media Content Creator
- Security
- Red Carpet Coordinator
- Production Assistant
- Box Office
- Sponsorship Activation
- Volunteer Coordinator
- Scriptwriter
- Set Designer
